DSB Strategic Plan - To Meet Changing Customer Expectations by 2024 with New Levels of Success
Strategic Initiative 1: Enhance Communications to Reach More Customers and to Serve Customers Better
Project Area | Objectives | Success Criteria |
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1.1 Gathering the DSB Story |
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1.2 Targeting the DSB message |
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1.3 Telling the story for highest impact |
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Strategic Initiative 2: Enhance and Maintain DSB Capacity & Expertise in Serving Blind Washington Residents
Project Area | Objectives | Success Criteria |
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2.1 Enhance agency capacity and core competencies |
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2.2 Enhance recruitment, retention, and succession |
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Strategic Initiative 3: Integrate employment into a unified customer experience at all phases of the vocational rehabilitation process, and serve business as a customer
Project Area | Objectives | Success Criteria |
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3.1 Integrate employment and real-world work experience for VR participants throughout all phases of VR process and training |
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3.2 Build regional business expertise |
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