We at the Department of Services for the Blind are interested in learning about participant service experiences over the last year or so.
During the height of the COVID-19 shutdowns, we came up with new methods to provide services remotely, and we want to know what participants think so we can continue to adjust and improve.
Even as we come out of the pandemic, we will probably continue some remote services in the future, and we want to make sure participants get the services they need.
We appreciate the time and input of the participants who responded to the survey. This information will help us provide better service now and after the pandemic.
Survey Questions
- Which DSB office provides services to you?
- How long have you been using DSB services?
- What is your primary goal with DSB?
- DSB has adequately provided VR services towards my case since the onset of COVID-19 in 2020?
- Since DSB has been offering virtual and remote services as a method for service delivery, I am satisfied with the quality of VR services from DSB staff.
- My DSB counselor keeps in touch with me at least once per month
- My DSB counselor provides me with vocational assessment, labor market information, and business resources necessary for me to choose a satisfactory employment goal.
- DSB counselor provides me with recruitment information, business training opportunities, and job search assistance necessary for me to make progress toward employment.
- Do any of the following affect your ability to access services or job opportunities at this time? (Check all that apply)
- Which of the following best describes your feelings about using technology for remote or virtual services?
- Which of the following best describes your job search and activities toward gaining employment, since starting service with DSB? (Choose one)
- Thinking about your experience with DSB since the onset of COVID-19 in 2020, what is going well with your DSB case?
- Thinking about your experience with DSB since the onset of COVID-19 in 2020, what is not going well with your DSB case?
- How could DSB improve its services at this time?
Responses
Following are the responses to the survey received from DSB Vocational Rehabilitation participants.
Q1. Which DSB office provides services to you?
Answered: 245 | Skipped: 0
| ANSWER CHOICES | PERCENTAGE OF REPLIES | NUMBER OF REPLIES |
|---|---|---|
| Lacey Office | 11.84% | 29 |
| Seattle Office | 32.34% | 79 |
| Spokane Office | 14.69% | 36 |
| Tacoma Office | 16.33% | 40 |
| Vancouver Office | 11.02% | 27 |
| Yakima Office | 13.88% | 34 |
Q2. How long have you been using DSB services?
Answered: 245 | Skipped: 0
| ANSWER CHOICES | PERCENTAGE OF REPLIES | NUMBER OF REPLIES |
|---|---|---|
| 6 months or less | 19.59% | 48 |
| 7 months to 1 year | 11.43% | 28 |
| More than one year | 68.98% | 169 |
Q3. What is your primary goal with DSB?
Answered: 245 | Skipped: 0
| ANSWER CHOICES | PERCENTAGE OF REPLIES | NUMBER OF REPLIES |
|---|---|---|
| Assistive Technology tools and training | 26.12% | 64 |
| Low Vision tools and training (magnifiers, monoculars, sunglasses, etc.) |
15.92% | 39 |
| Rehabilitation Teaching (braille, cooking, using white cane, etc.) |
7.76% | 19 |
| Job Search Assistance and Employment | 50.20% | 123 |
Q4. DSB has adequately provided VR services towards my case since the onset of COVID-19 in 2020.
Answered: 245 | Skipped: 0
|
ANSWER CHOICES |
PERCENTAGE OF REPLIES | NUMBER OF REPLIES |
|---|---|---|
| Not at alll | 1.43% | 28 |
| Somewhat | 38.78% | 95 |
| Completely | 49.80% | 122 |
Q5. Since DSB has been offering virtual and remote services as a method for service delivery, I am satisfied with the quality of VR services from DSB staff.
Answered: 245 | Skipped: 0
| ANSWER CHOICES | PERCENTAGE OF REPLIES | NUMBER OF REPLIES |
|---|---|---|
| Strongly Agree | 31.43 | 77 |
| Agree | 27.35 | 67 |
| Neutral | 25.31 | 62 |
| Disagree | 10.61 | 26 |
| Strongly Disagree | 5.31 | 13 |
Q6. My DSB counselor keeps in touch with me at least once per month
Answered: 245 | Skipped: 0
| ANSWER CHOICES | PERCENTAGE OF REPLIES | NUMBER OF REPLIES |
|---|---|---|
| Strongly Agree | 25.94 | 66 |
| Agree | 26.12 | 64 |
| Neutral | 18.78 | 46 |
| Disagree | 20.82 | 51 |
| Strongly Disagree | 7.35 | 18 |
Q7. My DSB counselor provides me with vocational assessment, labor market information, and business resources necessary for me to choose a satisfactory employment goal.
Answered: 245 | Skipped: 0
| ANSWER CHOICES | PERCENTAGE OF REPLIES | NUMBER OF REPLIES |
|---|---|---|
| Strongly Agree | 20.41 | 50 |
| Agree | 23.27 | 57 |
| Neutral | 35.51 | 87 |
| Disagree | 13.47 | 33 |
| Strongly Disagree | 7.35 | 18 |
Q8. DSB counselor provides me with recruitment information, business training opportunities, and job search assistance necessary for me to make progress toward employment.
Answered: 245 | Skipped: 0
| ANSWER CHOICES | PERCENTAGE OF REPLIES | NUMBER OF REPLIES |
|---|---|---|
| Strongly Agree | 16.73 | 41 |
| Agree | 23.67 | 58 |
| Neutral | 38.78 | 95 |
| Disagree | 12.65 | 31 |
| Strongly Disagree | 8.16 | 20 |
Q9. Do any of the following affect your ability to access services or job opportunities at this time?
(Check all that apply)
Answered: 245 | Skipped: 0
| ANSWER CHOICES | PERCENTAGE OF REPLIES | NUMBER OF REPLIES |
|---|---|---|
| I am fearful about in-person services due to COVID-19. | 6.53 | 16 |
| I have stopped using public transportation. | 5.71 | 14 |
| My family responsibilities have increased. | 9.39 | 23 |
| I have medical or health complications | 18.78 | 46 |
| Other (follow this link to see the Other responses) | 59.59 | 146 |
Q10. Which of the following best describes your feelings about using technology for remote or virtual services?
Answered: 245 | Skipped: 0
| ANSWER CHOICES | PERCENTAGE OF REPLIES | NUMBER OF REPLIES |
|---|---|---|
| I prefer to utilize online meetings predominantly and have the necessary technology skills |
33.47 | 82 |
| I would like to have a mix of online and in-person meetings for my case. |
53.06 | 130 |
| I am not as involved in my DSB case utilizing technology for online meetings as I have been with primarily in-person services |
13.47 | 33 |
Q11. Which of the following best describes your job search and activities toward gaining employment, since starting service with DSB?
(Choose one)
Answered: 245 | Skipped: 0
| ANSWER CHOICES | PERCENTAGE OF REPLIES | NUMBER OF REPLIES |
|---|---|---|
| I have not yet started my job search. | 31.84 | 78 |
| I started my job search and would like more support. | 13.88 | 34 |
| I started my job search and am receiving adequate support. |
16.33 | 40 |
| Other (follow this link to see Other responses) | 37.96 | 93 |
Q12. Thinking about your experience with DSB since the onset of COVID-19 in 2020, what is going well with your DSB case?
Answered: 204 | Skipped: 41
Follow this link to read responses to Question 12.
Q13. Thinking about your experience with DSB since the onset of COVID-19 in 2020, what is not going well with your DSB case?
Answered: 181 | Skipped: 64
Follow this link to read responses to Question 13.
Q14. How could DSB improve its services at this time?
Answered: 173 | Skipped: 72
Follow this link to read responses to Question 14.